Pros - Great communication and quick responses
Wide selection and variety of available species
Ts all healthy upon arrival
Interesting freebies - some tailored to you personally!
Cons - None.
I've purchased from Steve multiple times in the past, and twice in the last week alone.
Arachnoiden has a wide variety of Ts, ranging from the popular gotta-have-it species to rarely seen and unusual species. Pricing is competitive with that of other sellers, and his free shipping on orders over $200 really pushes me to hit that mark every time I shop there. Any time I've emailed him, his responses have been quick and friendly, answering any questions I had as well as doing what he can to resolve any issues ASAP.
His packing and shipping are 2nd-to-none, and my Ts always arrive alive and well, and often larger than advertised! His freebies are always a joy as well, an awesome little extra surprise every time you order - some of which are specially tailored to you - In my most recent order, I received an additional freebie vent-sexed male N. chromatus juvie to go with my female after having mentioned in passing that I'd like to try breeding down the road.
Any time there has been a problem, he has been quick to get it resolved. Once I hadn't received a tracking email for a shipment, and despite messaging him after 10pm my time (11pm his time) he replied within minutes, sending me a copy of his email for tracking. With this last order, a P. cambridgei arrived slightly smaller than I had been expecting, and discovered it was missing a leg after moving it into it's enclosure. Despite my insistence that it wasn't necessary and I was still happy with the sling, Steve went ahead and refunded me the money for the sling.
Steve and Arachnoiden are always welcome to my hard-earned cash.
Cons - Item not as advertised, poor communication, does not read his own emails, unable to return, stated he wanted to make it right but never did!! BEWARE
He sent the package under the wrong name, Fedex would not release package, he refuses to give HIS phone number, left fedex facility waited couple hours for him to call fedex and change the name (missed a couple hours of work).
When I finally got home and open the package, the item was an adult Xenesthis sp Blue (5-6 "more like 6), on his web site he advertised as a 3" sub adult.
The Free tarantula he sent was an old world sling. his email clearly stated he would send a new world, so i had to go around the city trying to find a home for this sling, paid a reptile shop to take it.
He sent me an email that stated if i was not happy i could return them, in EXCELLENT condition. Who in the right mind would trust this dealer that a 400.00 T would arrive in excellent condition after sitting at fedex half the day waiting for him to get the name right on the package.
The other reviews are good because the transactions went well.
YOU CAN TELL A GOOD DEALER WHEN TRANSACTION GO WRONG HOW IT IS HANDLED.
HE NEVER RETURNED MY LAST EMAIL!!
Purchased 3 slings from this vendor last month at an expo and was able to meet up with him last night to get 2 more. Very knowledge and helpful dealer. Looking forward to more business in the future as my collection and level of involvement in the hobby grows